Sales Portal FAQ

Solution: All employees should be able to log in to the new Sales Portal with their Infor Network ID and password. This is the same username and password that is used to access webmail and VPN, or to log in to the Infor Network. If you are still having problems try the following:

• Correct URL: Make sure you are accessing the portal from the correct URL. Users should be able to access the portal from http://myportal.infor.com. If you are having problems with this log in page, please try accessing the portal at https://salesportal.infor.com.
• Clear Your Cookies: Make sure you are logged out of the portal, delete your cookies, restart your browser, and uncheck the "remember me" box. Then try logging in again. For directions on how to delete cookies, please click here
• Test your login: Before you Contact SalesPortal@infor.com, please attempt to log in at this page, and attach the results to your e-mail, so we can better help you.

At the moment, Infor Employees are able to create accounts with characters that may be unsupported by the Sales Portal. We are working on a solution to this problem, but in the mean time, we ask that if you are having problems accessing the portal, that you change your password to contain only letters and numbers. The following symbols are examples unsupported symbols: ~`#$%^&*()_+-=/?><,.:;"'{}[]|\

If you are an Infor Employee, and you are logged in at an Infor workstation, you should be able to hit CTRL, ALT, & DELETE to bring up a prompt to change your Infor Network ID password. Your password on the Sales Portal is tied to your Infor Network ID username and password, you should be able to log into the portal with this username and password. Please contact the IT Helpdesk if you are having problems with your password. If you change your Infor Network ID password, you will have to use that new password to log in to the Sales Portal.

Solution: It is our goal to provide timely and effective support whenever you have a question about the Sales Portal, from inquiries on system functionality and content to troubleshooting requests about your login credentials.

For issues related to password resets, software entitlement and system access, please log an incident via the Infor Xtreme Support Portal (http://www.inforxtreme.com). This will help us to better track issues and improve our processes going forward.

If you have a general question regarding content or finding information on the Sales Portal, feel free to send an email directly to salesportal@infor.com.

Best Regards,
The Sales Portal Team

Solution: All Channel Partners have to request access, and have accounts created for them.

To check if you have an account on the Sales Portal, please click here.

Solution: All Channel Partner requests for system access to Infor U and the Sales Portal need to be logged at www.inforxtreme.com as an incident.

Solution: - If your password isn't working, you will have to reset it. In order to reset your password, please click here.

Once you have reset your password, you can change your password here.

Also, please try the following:

• Correct URL: Make sure you are accessing the portal from the correct URL. Users should be able to access the portal from http://myportal.infor.com. If you are having problems this log in page, please try accessing the portal at https://salesportal.infor.com/partners/.
• Clear your Cookies: Make sure you are logged out of the portal, delete your cookies, restart your browser, and uncheck the "remember me" box. Then try logging in again.
• Test your login: Please test your log in at this page, and then submit your results via the Infor Xtreme Support Portal (http://www.inforxtreme.com) by logging an incident. All issues related to password resets, software entitlement and systems access should be logged as an incident via the support portal as this will help us to better track issues and improve our processes going forward.