Infor Global Solutions
Job Posting
Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com.
POSITION: Associate Product Support Analyst
LOCATION: East Greenwich, RI
SUMMARY: Provide high quality, courteous customer support in an accurate and timely manner. Qualified candidate will work closely with customers and internal support teams to resolve customer issues.
JOB RESPONSIBILITIES:
· Provide courteous customer service in an accurate and timely manner in accordance with existing procedures and ensure that the customer is utilizing appropriate processing procedures
· Provide product support by assisting Product Support Analysts in researching incidents, interpreting queries and problems, examining data, error logs, utilizing all available support material and tools to successfully resolve the problems
· Resolve issues related to Infor applications and related 3rd Party applications
· Develop and maintain effective customer communications by managing the customer’s expectations through use of negotiation, diplomacy and clear communication, ensuring customer satisfaction and improvement in customer retention
· Keep management informed of outstanding issues
· Manage workload effectively and provide accurate accounting of work and time allocation
· Must be flexible with work schedule and able to adjust as the needs of the department require
EDUCATION & EXPERIENCE:
· Minimum associates degree in business or computer science or equivalent experience
· Bachelor’s degree preferred
Required Skills:
· Requires ability to use Microsoft Office Applications
· Ability to work independently and as a team player
· Requires exceptional written and oral communication skills to explain technical concepts and functionality of systems to non-technical customers
· Requires organizational skills to ensure that the most effective and timely service is delivered to customers
· Requires advanced analytical skills to analyze data, do research, diagnose and solve diverse problems
· Requires decision-making ability to make procedural decisions
preferred skills & KNOWLEDGE:
· Knowledge in the following: IBM iSeries platform, Windows operating systems and hardware
· Knowledge of APLUS software
· Knowledge of database management technology
· Knowledge of file structures and database relationships
· Previous software product support experience
Infor Global Solutions offers a competitive compensation and benefits package. Infor respects and embraces diversity in our workforce. EOE/AA M/F/D/V
To apply, please click on the following link . No phone calls please:
No recruiters, please