EUROPEAN CREDIT CONTROLLER – Team A Calling Specialist
Designated to client lists, the main purpose of the role is to call as many clients to effectively collect, in the specified timeframes any outstanding arrears. The agent must ensure all company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to relevant colleagues and departments for resolution. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts.
Job Duties and Responsibilities
- Maximize cash collections for clients and collecting to the targets set
- To work through daily call lists in a timely manner averaging 40 outbound calls per day
- Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
- Flexible approach to workload to ensure cover if another member of the team is out of the office
- Send out daily system generated reminder letters and monthly statements
- Any adhoc duties which may arise
- Responsible for assigned accounts
Job Requirements
- Usually requires 2-3 years Credit Control experience preferably within a large organisation
- Proactive in the pursuit of debts, ensuring they maximize outbound calling time
- Target driven
- Firm but patient approach, ability to listen to the customer to determine the exact cause for non-payment, strong objection handling skills
- Oral and written communication skills
- Interpersonal skills
- Basic decision making ability
Reporting Structure
- Operates under moderate supervision
- Typically reports to the Credit Control Supervisor/Credit Control Manager