Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com.
POSITION: Billing Analyst
LOCATION: Alpharetta, GA
SUMMARY: Position will be responsible for the end to end processing of the invoices of the Infor Consulting Services (ICS) business for a group of customers in the Americas region
JOB RESPONSIBILITIES:
· Manage end to end billing process for a group of ICS customers (billing, printing, mailing) and ensure timely completion of billing operations
- Monitor timely creation of invoices by the Shared Services Center (SSC) team located in Hyderabad, India
- Manage billing of complex projects
- Validate billing attributes (revenue type, rates,..) of the new contracts processed
- Manage special customer billing requirements (electronic invoicing, receipts, PO systems…)\
- Coordinate resolution of billing issues with Project Management (PM) team and Collections team
- Manage credit and re-bill operations in a timely manner
- Maintain operational metrics reports
- Participate to the validation of the delivery of system changes/enhancements with IT team (User Acceptance Testing)
- Any other task as requested by Management
- May require to work extra hours at month end to meet monthly deadline
EDUCATION & EXPERIENCE:
- Bachelor’s Degree in Accounting or Finance
Required Skills:
- Recent university or college graduates who are high achievers with a drive to succeed
- Intermediate or Advanced Microsoft skills including Word and Excel
- Ability to work under pressure, manage priorities and meet deadlines
- Excellent organizational and follow up skills
- Ability to work independently
- Excellent interpersonal skills
- Demonstrated credibility, professionalism and decisiveness
- Demonstrated oral and written communication skills
- Ability to maintain a high level of customer satisfaction
preferred skills & KNOWLEDGE:
- Experience working on a billing/ordering system
- Experience with a software company is a plus
- Experience in report creation and large data manipulation (Excel, Access)
Infor Global Solutions offers a competitive compensation and benefits package. Infor respects and embraces diversity in our workforce. EOE/AA M/F/D/V