Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com.
POSITION: Senior Business Consultant
LOCATION: Remote
TRAVEL: 80%
Basic Purpose
Works as a consulting team member or an individual business consultant on for-fee product implementation, enhancement, integration, or audit projects. Expertise and work efforts are focused on the analysis of the customer’s business goals, objectives and needs and the general business environment. Duties usually performed at customer’s site. Serves as pre-sales support specialist when needed. Operates under minimal supervision on complex projects involving multiple products and/or platforms. Typically works on a team lead by a Business Billable Project manager, and reports to Infor Consulting Services Director. Usually requires six to nine years of experience in relevant industry business practices, or business consulting, preferably in distribution.
The Enterprise implementation consultant is responsible for helping our clients configure and deploy Enterprise to meet their stated project objectives. In this capacity they are responsible for all aspects of the deployment of the company’s distribution software at the client site. The consultant may have an Infor project manager assigned to oversee the account, or the consultant may need to play a project lead role in addition to implementation consultant.
The ideal candidate will combine strong business functional knowledge with an aptitude to analyze customers' business requirements and technology objectives; develops a project design using best practices to provide the desired solution to meet customers' business needs.
The candidate should have a good understanding of Infor Distribution Enterprise (SX.enterprise). Inventory management, and purchasing experience a plus.
Excellent client management and interpersonal skills and the ability to rapidly identify and solve problems in a dynamic technical environment are also a must. The consultant must also be able to grasp a variety of often diverse and changing business processes and identify a means of coordinating and modeling these processes using the Infor Distribution Enterprise ERP. The candidate must also be proficient with complex business requirements and able to rapidly learn on the job. Highly developed analytical and deductive skills and the ability to deliver senior client level presentations are also required. This position requires extensive travel (80% plus) within the continental United States and international client locations.
Specific tasks include:
o Follow and comply with comprehensive project plans using established proprietary processes
o Controlling scope
o Data analysis, conversion and migration
o User requirements analysis
o Business process analysis and improvement
o System configuration to enable desired business processes
o Testing
o Technical troubleshooting
o User training
o Project documentation
Essential Education, Skills, and Environment
Education and Work Experience
Bachelor's degree in business, marketing, sales, engineering or computer science. Advanced degree desirable. Usually requires six to nine years of experience in relevant industry business practices, business consulting or technical consulting. Knowledgeable with Infor Enterprise (SX.e)
Specialized Knowledge and Skills
Excellent knowledge of business procedures and practices. Able to serve effectively as liaison between company and customers. Excellent communication, presentation, organizational and planning skills. Excellent interpersonal skills to work as a team member and customer liaison. Proficient PC skills. Professional appearance and presentation required.
Desirable Skills
o 5 years process industry related experience
o 3 – 5 years professional consulting experience in client environments
o Knowledge and experience with enterprise-wide software systems (ERP, CRM, SFA…)
o Strong computer skills
o Strong oral and written communication skills
o Ability to work with both business and technical staff in a team environment
o Ability to travel 80% within the US and internationally
o Professional Experience
- 2 years implementing software systems
- ERP system Implementation
- Analyst or lead for at least 1 or more software implementations
o Consulting Experience
- Full project lifecycle
- Distribution, preferably in the Electrical, HVAC or Building Materials Industries
o Formal project management experience
o Advanced Degree a plus
o Systems Selection, Requirements Definition, Implementation
o Business Degree
o System Architecture knowledge
- The ability to create functional designs for modifications, as required.
- Report design and development
Equipment and Applications
PCs, spreadsheets and various other software applications used as required.
Work Environment and Physical Demands
General office environment. Considerable stress may occur at times. Extensive travel required.
Reporting Structure
This position typically reports to:
Service Director
LOCATION: Remote
JOB RESPONSIBILITIES:
Essential Duties and Responsibilities
70% Works on single or multi-product projects, usually with multiple computer environments where design is complex. Work efforts focus on the analysis of the customer’s business goals, objectives and needs, and the general business environment.
* Analyzes customers' business requirements and technology objectives; develops a project design to meet customers' business needs.
*70% of the Business Consultants time is billable out of a standard 2080 hour year.
* Estimates time frames, quality and quantity of resources required to successfully implement project; develops project plan incorporating all project variables.
* Sees that appropriate company resources are assigned to complete project tasks according to plan. Establishes criteria concerning deliverability, performance, maintenance, design and costs.
* Conducts periodic status checks with customers and team to assess progress against plan. Performs re-forecasts of project variables as necessary throughout project.
* Prepares trip reports on all project activities.
20% Serves as senior-level pre-sales and post-sales technical support specialist when needed.
10% Acts as a liaison between customers and company.
Work Environment and Physical Demands:
- Willingness to travel.
- General office environment. Considerable stress may occur at times, especially during month and quarter end. No special physical demands required.