Outline of Job Objectives and Purpose
To provide implementation and general consultancy services for SCM products to existing and new Clients in accordance with the objectives agreed between Clients and Infor.
Key Tasks:
· Deliver supply chain solutions to Clients
· Maintain product knowledge and skills
· Generate consultancy revenue from existing client base
Detailed Breakdown of Tasks:
Deliver supply chain solutions to Clients
· Assist the realisation of business benefits for clients
· Manage or contribute client project plans
· Monitor progress against milestone dates and critical success factors.
· Define the client resources required for successful implementation
· Provide detailed user and technical training to client staff
· Provide guidance on the development of a supply chain process
· Match software functionality with client business requirements
· Assist the integration of the software into the client business processes
· Define and specify client customisation requests to software laboratories
· Conduct and report appropriate project risk analyses
· Identify and report project performance and evaluation measures
· Review the overall success of projects and provide recommendations
· Provide regular internal reports on the status of projects
Maintain product knowledge and skills
· Attend product functionality briefings and training sessions
· Utilise part of non-billable time for self-study
· Tutor internal training courses to gain relevant practice
· Maintain general supply chain knowledge from other sources of information
· Provide relevant input into software development process
· Undertake specific team projects as required
Generate consultancy revenue from existing client base
· Maintain regular contact with clients
· Maintain an up to date knowledge of clients’ usage of the software
· Identify and report commercial opportunities and risks
· Identify opportunities for additional consultancy work
· Tutor public software courses
Education requirements
· A university degree preferably in Business Economics, Operations research, IT or Logistics
· Proven experience of relevant supply-chain and/or consultancy industries
· Good database query skills through the use of Oracle SQL and/or Microsoft SQL
· Fluent written and spoken English required– ability to speak another European Language would be advantageous
· International working experience and willingness to work on projects all over Europe
Skills, experience and attributes required:
- Extensive industrial experience in an operational or consultancy role
- High degree of confidence working with the operations research and information technology aspects of supply chain software products
- Capability to take full ownership for delivery of a project or a major work stream
- Technical and business knowledge
- Commercial Awareness and supply chain business understanding
- Self Sufficiency but ability to act as a team player
- Reliability and deadline driven approach
- Attention to Detail
- High level of presentation skills
- Communication skills at all levels
- Flexibility and responsiveness to client needs
- Change management skills
- Ownership, management and delivery of solutions to clients
- Excellent interpersonal skills
- Ability to transfer skills to others
- Creative and analytical thinking
- Adherence to a code of conduct and ethical guidelines
- Good analytical skills
- Persuasive, results-orientated and practical
- Ability to travel extensively when required