Position:
Enterprise Asset Management – EAM - Account Manager
Location:
United States – Southeast US – preferably Atlanta
Summary:
The EAM Account Manager role is a sales function requiring experience dealing with and selling EAM and Asset Sustainability solutions to prospects and customers. Ideal candidates will be strategic in nature, have experience in a senior role in their background, motivated individuals, experienced in the discovery process and adept at mining and building internal/external relationships are highly desired. The ideal candidate will also have expertise in client relationships; a background working with clients in the following areas: Utilities, Oil and Gas and Telecommunications.
Responsibilities:
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Protect and grow revenue stream
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Drive revenue production activities according to defined processes and procedures
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Ensure timely and accurate renewals are in place for all open agreements
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Assist in the tracking and reporting of customer renewal and retention data
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Create value propositions and return on investments based customers financial information
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Resolve account problems, customer concerns, or suggestions
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Serve as liaison between customers and appropriate company departments to resolve escalated questions and issues
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Proactively manage assigned accounts
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Build sales strategies for assigned customers
Skills:
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Usually requires 5-7 years of sales experience, managing key/strategic relationships, customer service/support experience
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Product and industry knowledge within ERP and EAM software products and services
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Advanced Microsoft skills including Word, Excel, PowerPoint, Access
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Strong sales and negotiation skills
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Experience working with and understanding contracts
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Strong oral and written communication skills
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Interpersonal skills, and abilities to navigate and build internal as well as external relationships
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Organizational and follow up skills, problem solving and analytical skills
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Strategic decision making ability
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Strong “discovery” process and strategy
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Strong customer service orientation
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Strong objection handling skills
Eligibility and How to Apply:
You must meet the above qualifications and be an employee in good standing. Internal candidates must notify their manager prior to submitting a resume to the hiring manager. Consideration and/or interviews will be based on the above criteria.