Job Details

Softbrands Hospitality a Infor  Affilate is one of the world's fastest growing software companies and we are going places! Providing business-specific software solutions to over 70,000 organizations and growing in size to over 8,000 employees and across more than 100 countries, we are a leader in the global marketplace. For additional information, visit www.infor.com.

 WHAT WE HAVE TO OFFER:

·         Comprehensive Training and Development programs

·         Rewarding Careers

·         Work with Fortune 500 Companies

·         Opportunity to work alongside recognized experts in the field

POSITION:                            Support Service Consultant

POSITION OVERVIEW:

An exciting opportunity has arisen as we look to establish a support presence in the Czech region, the right candidate will form part of a team.

Successful candidates will be given full product training

The Support Services Consultant provides support to customers, answering questions on function and usage of product via the telephone and/or Internet; and conveys customer feedback to the product development staff. This position serves as primary support liaison between company and customer in a highly team oriented environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netviewer.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Customer Consulting for Hospitality products
• Focuses on developing knowledge in specific product suite or operating environments
• Contributes information to the Support knowledge base.
• Manages workload effectively following Global Support Procedures
• Some shift work maybe required such as working early mornings or evenings as required to provide support coverage to other regions/locations.
• Fluent in at  2 languages : English and  French

DESIREABLE SKILLS

•  Recent college graduates who are high achievers with a drive to succeed.
• Hospitality apprenticeship or multi years practical experience with PMS systems
• Leadership roles in extracurricular activities.
• Team player with the ability to build strong peer and interpersonal relationships.
• Good problem solving and analytic skills.
• Good writing and editing skills.
• Strong organizational and problem solving skills.
• Able to provide oral and written communication that effectively articulates complex ideas.
• Basic user of Microsoft Office applications with accurate typing ability.